You can earn Goodbrand points by following these methods:Register to be a member of Goodbrand: 50...

Every of your activity on our site is appreciated & rewarded. The more you spend, the more you sa...

Is GST already included in the price?Yes! All of out products already include all duties and taxe...

Marketplace Dispute SupportIf you’ve recently bought an item from Goodbrand Marketplace and it di...

Unfortunately once an order has been placed, we are unable to add any additional items, or change...

To speak with our support team:- Chat: Click on the Chat with us icon located on the page below- ...

If you have an issue or inquiry regarding an order placed on goodbrand.com.au from one of our Mar...

Buying and selling on Goodbrand Marketplace website is safe and secureWe have good dispute resolu...

An online marketplace essentially operates as a facilitator between Seller and the Customer. The ...

If you ask us to review an open request, we’ll review all of the information and get back to you ...

If the estimated delivery time has already passed, login to your Goodbrand account to contact th...

Did your item arrive damaged, different or not working? If so you are protected and can make...

Goodbrand products are covered by the following guarantees: - 3 Days DOA Product G...

For canceling an order which has not been shipped, please contact us as soon as possibl...

If one or more of the products you received shows quality issues within the warranty pe...

If a product is defective before you start using it or is not working, you can return it to us wi...

You are responsible for all import taxes and duties that may be charged when your parcel passes t...

Shopping on Goodbrand is safe, fast and convenient. To make life easier, we accept a number of se...

There could be sellers offering you the same product but at a different price. That is the nature...

We assess each refund and/or return enquiry on a case by case basis. Depending on the case you ma...

What to do in 3 steps:Step 1:Try to troubleshoot the item by checking the manual we provide in th...

Goodbrand doesn’t cover general returns for Goodbrand Marketplace orders. Most business sellers o...

If any product is faulty, you are protected under the Goodbrand Warranty.1. Assuming the product ...

Many third party sellers ask you to return an item before they will send a refund or replacement....

If you would like your product to appear on Australia's number one online shopping website then w...

A shipping dispute may occur when your products have not reached you on the promised date or when...

The prices of our products vary according to the type, location, shipping method, and warehouse y...

Goodbrand charges shipping fee based on your selected shipping option of your parcel from each se...

Below are some suggestions:- Check the status of your order;- If it can be tracked, calculate the...

If the estimated delivery time has already passed, login to your Goodbrand account to contact th...

We have three shipping methods, they are Flat Rate Shipping, Standard Shipping, and Express Shipp...

You can find the answer for these questions under the Seller’s shipping policy, delivery terms an...

Goodbrand are now proud to advertise products from trusted third party sellers via Goodbrand Mark...

Some sellers may offer multiple delivery options for their items. For selected sellers, a minimum...