Help with Buying

Help with Buying

Learn more about editing orders, contacting suppliers, reporting issues, and more.

Payment & Promos.

Guides related with payment information.

General FAQ

Frequently asked questions about Goodbrand and more.

Returns & Refunds

Returns and exchanges policies and information.

Shipping & Delivery

Shipping and delivery policies and information.

How will I receive my refund from Marketplace purchases?

We (or the seller) will refund the purchase price and the original postage cost to the account you used to buy the item. Goodbrand.com.au gift cards or...

Written by Lanna
April 3, 2015

Advice about disputes in Marketplace

Buying and selling on Goodbrand website is safe and secure. We have good dispute resolution policies to protect both the buyers and sellers. We will...

Written by Lanna
April 3, 2015

Should I initiate a dispute against a Marketplace Seller?

It’s always better to carefully ensure you take all the steps possible to avoid disputes. Some steps you may consider are detailed below. Track the...

Written by Lanna
April 3, 2015

What do I do if I have an Intellectual Property Complaint?

If you believe there may be a possible intellectual property infringement on the Goodbrand Marketplace, please take a moment to fill in all details at...

Written by Lanna
April 3, 2015