General FAQ

General FAQ

Frequently asked questions about Goodbrand and more.

Can I change my order once I have placed it?

Unfortunately, once an order is placed, we can not cancel, update or amend it. In the event you have made a mistake, the order will...

Written by Lanna
August 28, 2019

How long will it take for my order to arrive?

Shipping and Delivery Subject to this Agreement, goods will be supplied as shown on your order confirmation, which will be provided to you by email....

Written by Lanna
August 28, 2019

Do I have to create an account before I buy online?

By creating an account with us your checkout process is faster. You can view your order status, check your purchase history and claim bonus offers....

Written by Lanna
August 28, 2019

How do I contact Goodbrand?

Our team of Customer Champions are on social media 24/7 ready to help. CHAT TO THE TEAM Note: At this time we are experiencing longer wait...

Written by Lanna
August 28, 2019

Introduction and Summary of Goodbrand

Who We Are The Goodbrand Marketplace Goodbrand is the leading online shopping platform in Australia that offering customers with an easy, secure and fast online shopping experience....

Written by Lanna
August 28, 2019

Why hasn’t my order been delivered together?

When products leave our warehouse you will be emailed a dispatch notification showing the items that have been dispatched and any others that are still...

Written by Lanna
August 28, 2019