Returns and exchanges policies and information.
We (or the seller) will refund the purchase price and the original postage cost to the account you used to buy the item. Goodbrand.com.au gift cards or...
If the estimated delivery time has already passed, login to your Goodbrand account to contact the seller. Find the item in your “My Orders” and select,...
If you’ve recently bought an item from Goodbrand Marketplace and it didn’t meet your expectations or specifications as advertised, we’re here to help. Goodbrand has...
Goodbrand doesn’t cover general returns for Marketplace orders. Each seller’s policies on returns, as well as who’s responsible for paying any return postage costs, are...
Many third party sellers ask you to return an item before they will send a refund or replacement. Send your item back to the seller...
Our freight partners including Australia Post are experiencing delivery delays and service impacts due to Coronavirus. This may result in delays in us receiving and...
If you need assistance our Returns and Warranty team are here to help! Please note: Our freight partners including Australia Post are experiencing delivery delays...
Unfortunately, once an order is placed, we can not cancel, update or amend it. In the event you have made a mistake, the order will...
When we process a refund to an account that has been closed or cancelled, funds will generally be held in an inactive / un-allocated funds...
A product may not meet your expectations if: The product is a damaged (sometimes occurs during shipment). The product does not work. Some parts of...