Returns & Refunds

Returns & Refunds

Returns and exchanges policies and information.

How will I receive my refund from Marketplace purchases?

We (or the seller) will refund the purchase price and the original postage cost to the account you used to buy the item. Goodbrand.com.au gift cards or...

Written by Lanna
April 3, 2015

I haven’t received an item from a Marketplace Seller

If the estimated delivery time has already passed, login to your Goodbrand account  to contact the seller. Find the item in your “My Orders” and select,...

Written by Lanna
April 3, 2015

Marketplace Dispute Support

If you’ve recently bought an item from Goodbrand Marketplace and it didn’t meet your expectations or specifications as advertised, we’re here to help. Goodbrand has...

Written by Lanna
April 3, 2015

I want to return the Marketplace item I’ve purchased

Goodbrand doesn’t cover general returns for Marketplace orders. Each seller’s policies on returns, as well as who’s responsible for paying any return postage costs, are...

Written by Lanna
April 3, 2015

We (or the seller) will refund the purchase price and the original postage cost to the account you used to buy the item. Goodbrand.com.au gift cards or vouchers will not be issued for third party seller products or services.

Many third party sellers ask you to return an item before they will send a refund or replacement. Send your item back to the seller...

Written by Lanna
April 3, 2015

How long does the return process take?

Our freight partners including Australia Post are experiencing delivery delays and service impacts due to Coronavirus. This may result in delays in us receiving and...

Written by Lanna
April 3, 2015

What is your Refund & Returns Policy?

If you need assistance our Returns and Warranty team are here to help! Please note: Our freight partners including Australia Post are experiencing delivery delays...

Written by Lanna
April 25, 2017

Can I cancel, update or edit my order?

Unfortunately, once an order is placed, we can not cancel, update or amend it. In the event you have made a mistake, the order will...

Written by Lanna
March 5, 2020

What happens if I get a refund and my credit card is closed or cancelled?

When we process a refund to an account that has been closed or cancelled, funds will generally be held in an inactive / un-allocated funds...

Written by Lanna
March 13, 2020

Marketplace product dispute

A product may not meet your expectations if: The product is a damaged (sometimes occurs during shipment). The product does not work. Some parts of...

Written by Lanna
July 7, 2020