How will I receive my refund from Marketplace purchases?
We (or the seller) will refund the purchase price and the original postage cost to the account you used to buy the item. Goodbrand.com.au gift cards or...
April 3, 2015
I haven’t received an item from a Marketplace Seller
If the estimated delivery time has already passed, login to your Goodbrand account to contact the seller. Find the item in your “My Orders” and select,...
April 3, 2015
Marketplace Dispute Support
If you’ve recently bought an item from Goodbrand Marketplace and it didn’t meet your expectations or specifications as advertised, we’re here to help. Goodbrand has...
April 3, 2015
I want to return the Marketplace item I’ve purchased
Goodbrand doesn’t cover general returns for Marketplace orders. Each seller’s policies on returns, as well as who’s responsible for paying any return postage costs, are...
April 3, 2015
We (or the seller) will refund the purchase price and the original postage cost to the account you used to buy the item. Goodbrand.com.au gift cards or vouchers will not be issued for third party seller products or services.
Many third party sellers ask you to return an item before they will send a refund or replacement. Send your item back to the seller...
April 3, 2015
How long does the return process take?
Our freight partners including Australia Post are experiencing delivery delays and service impacts due to Coronavirus. This may result in delays in us receiving and...
April 3, 2015
What is your Refund & Returns Policy?
If you need assistance our Returns and Warranty team are here to help! Please note: Our freight partners including Australia Post are experiencing delivery delays...
April 25, 2017
Can I cancel, update or edit my order?
Unfortunately, once an order is placed, we can not cancel, update or amend it. In the event you have made a mistake, the order will...
March 5, 2020
What happens if I get a refund and my credit card is closed or cancelled?
When we process a refund to an account that has been closed or cancelled, funds will generally be held in an inactive / un-allocated funds...
March 13, 2020
Marketplace product dispute
A product may not meet your expectations if: The product is a damaged (sometimes occurs during shipment). The product does not work. Some parts of...
July 7, 2020