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home/Knowledge Base/Help with Buying/Returns & Refunds/I want to return the Marketplace item I’ve purchased

I want to return the Marketplace item I’ve purchased

344 views 11

Written by Lanna
April 3, 2015

Goodbrand doesn’t cover general returns for Marketplace orders. Each seller’s policies on returns, as well as who’s responsible for paying any return postage costs, are included within their listings.

To request a return of an item, go to your Goodbrand account to contact the seller. Find the item in your “My Orders” and select, “Contact Seller”.  From there, you can raise an incident with the third party seller and request a refund or replacement product.

They will normally respond to you within 48 hours of the incident being raised.  If you do not get a response from them within this time frame, you may click on “Submit a request” below this article for further assistance.

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  • We (or the seller) will refund the purchase price and the original postage cost to the account you used to buy the item. Goodbrand.com.au gift cards or vouchers will not be issued for third party seller products or services.
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