If you haven’t received an item/s in your order we’re here to help.
Goodbrand orders: Items in the same order may be shipped separately. This means that you will receive multiple parcels for items purchased in the same order at a later date.
Marketplace orders: Items in the same order can also be sold and delivered by one of our marketplace sellers. This means that you will receive multiple parcels from Goodbrand and the Seller for items purchased in the same order.
You can easily find out if this applies to your order by checking your dispatch email or visiting your My Account > My Orders.
If you you require assistance, please let us know and our staff will be happy to investigate with the courier company to track down your parcel.
Please note: The investigation process can take up to 14 days to resolve. Once our team receives an outcome from the courier company we’ll be in contact with you immediately with a resolution.